Innovative Discoveries Series: Title: Beyond Rants, Raves and Reputation: Using Patient Comments to Improve Care

Location: CCHS or web
Date: Fri: 01/11/19 12:00 PM - 1:00 PM

Innovative Discoveries Series - Beyond ‘Rants,’ ‘Raves,’ and ‘Reputation:’ Using patient Comments to Improve Care

Location: CCHS or web
Date: Fri: 1/11/19 12:00 PM - 1:00 PM

Link: Watch online.

 

Beyond ‘Rants,’ ‘Raves,’ and ‘Reputation:’ Using patient Comments to Improve Care

Tara Lagu, Bay State Health
January 11, 2019 from 12:00-1:00 pm
Christiana Hospital Room 1100 or online at https://bluejeans.com/361095905

Improving patient experience is a goal of many health systems, but closed-ended survey questions do not give insight into the cause of patient concerns nor do they offer solutions. Patient comments (in the form of online reviews, responses to open-ended survey questions, or solicited narratives), in contrast, give a roadmap for improvement, but are challenging to use. This talk will examine the benefits and limitations of online patients comments, identify how various types of patients comments are currently being used to improve care and investigate strategies for using patient comments to inform quality improvement activities.

For more information and to RSVP, click here.



Location:
CCHS or web
Date:
Fri: 01/11/19 12:00 PM - 1:00 PM
Registration Deadline:
01/11/19

Continuing Ed Credits: 1

Contact:
Deena Chisholm
phone:
302-733-5868


register